1. Introduction
Growlink, Inc. (“Growlink”, “we”, “us”, or “our”) is committed to protecting the privacy of individuals who visit our websites, use our products and services, or otherwise interact with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal data, and the rights and choices you have regarding your information.
Scope of Policy
This policy applies to:
- Visitors to Growlink websites and users of our software and services.
- Customers and prospective customers.
- Authorized Individuals whose data is provided in connection with Growlink’s products.
Our Role
Where applicable, Growlink acts as:
- A Controller: When we collect and use your personal data for our own purposes (e.g., product delivery, marketing, and account management).
- A Processor: When we process personal data on behalf of our customers through the Growlink platform.
2. Information We Collect
We collect several categories of personal data to provide our services:
- Contact Information: Name, email, phone number, job title, and business address.
- Account & Subscription Data: Login credentials, device data, and in-app preferences.
- Billing Information: Payment methods, billing contacts, and transaction history.
- Usage & Device Data: IP addresses, browser types, device identifiers, and interaction logs.
- Support Interactions: Transcripts, recordings, and notes from support or onboarding sessions.
- Sensor & Growlink OS Data: Data generated by connected controllers, sensors, or automation routines (environmental and operational metrics).
Third-Party Data: Information provided by authorized partners, integrators, or public sources.
3. How We Use Your Data
We utilize collected data for the following essential purposes:
- Service Delivery: Providing, configuring, and maintaining hardware and software.
- Customer Support: Troubleshooting, training, and assisting users.
- Product Improvement: Analyzing usage trends to enhance functionality and develop AI features.
- Marketing: Promoting Growlink products. (Note: You may opt out of non-transactional emails at any time.)
- Security & Compliance: Detecting fraud, enforcing terms, and complying with legal obligations.
4. Legal Basis for Processing (EEA/UK)
For individuals in the EEA or UK, we process data based on:
- Contract Performance: To fulfill our agreement with you.
- Consent: Specifically for marketing or elective data sharing.
- Legal Obligation: To comply with regional laws.
- Legitimate Interests: Balanced against your individual privacy rights.
5. Data Sharing & Disclosure
Growlink does not sell your data. We share information only with:
- Service Providers: Vendors assisting with billing, hosting, and analytics.
- Channel Partners: Distributors assisting with sales and installation.
- Third-Party Integrations: At your direction (e.g., TrolMaster, Agrowtek, or AROYA).
- Legal Authorities: When required by law or to protect Growlink’s rights.
- Business Successors: In the event of a merger, sale, or acquisition.
6. Security, Retention & Transfers
- International Transfers: Growlink is based in the United States. Data may be transferred to and processed in the U.S. or other countries where our providers operate, subject to appropriate safeguards.
- Security Measures: We use industry-standard encryption, access controls, and monitoring to protect your data.
- Data Retention: We retain data only as long as necessary for the purposes outlined in this policy or as required by law.
7. Your Rights & Choices
Subject to your local laws, you may have the right to:
- Access, Correct, or Delete your personal data.
- Object to processing or request restriction.
- Withdraw Consent at any time.
- Lodge a Complaint with a supervisory authority.
To exercise these rights, please email privacy@growlink.com.
8. Regional Disclosures
California Privacy Rights (CCPA)
California residents have additional rights to know, access, delete, and opt-out of the "sharing" of personal data. Growlink does not sell personal data.
Children’s Privacy
Our services are intended for business use and are not directed at individuals under the age of 16. We do not knowingly collect data from children.
9. Changes & Contact
We may update this policy periodically. Material changes will be notified via email or in-product notice.
Contact Us: Growlink, Inc. Attn: Privacy Officer Email: privacy@growlink.com
